Orders


The Pensmith
P.O. Box 177
Berwick   3806
Victoria
Australia
Telephone +61 (0)407 377 160
Facsimile +613 9707 5640
E-mail for inquiries and orders: pensmith@pensmith.com.au

 
Orders:


We don't use a "shopping cart" - just a simple and effective method of taking your orders.

We take your privacy (and credit card security) very seriously.  For that reason, we use only certain methods of payment and do not use automated web pages which allegedly encrypt credit card and other private details.  These types of pages are unreliable.  There is no such thing as a "secure web payment transaction".  For this reason, you should follow these steps to place an order with us:


1. E-mail your order to us - see our Contact page.
We do not accept orders by telephone or orders without a postal delivery address.

2. Remember to specify:

Your email address and a postal address for delivery
Any special delivery instructions (see below about the delivery methods we find most reliable)

3. We will email an invoice to you, confirm your order, price, delivery charges, approximate delivery date and provide payment instructions. Remember, payment must be made in Australian $.  We accept PayPal payments.

Our account for PayPal payment purposes is pensmith@pensmith.com.au

4. Once we receive your payment, we will immediately despatch your order in accordance with the Delivery Policies outlined below or, in accordance with your special instructions.



Delivery Policies:
  
Within Australia, we use Australia Post's Parcel Post with Signature on Delivery service.  In most cases, three business days' delivery can usually be achieved.

Outside Australia, we use Australia Post's Standard Airmail Post service to facilitate delivery which offers five to 10 day international delivery to most countries.

Insurance is available both for Australian and international postal deliveries but please note - we do not insure pens automatically.  If you require insured delivery you need to advise us and naturally, bear the insurance charges.

We have never had a difficulty with Australia Post's international services.  However, we have had numerous difficulties dealing with so-called international courier and express freight companies who promise the world and sometimes, deliver nothing!

We will provide a quotation for international delivery and if you request it, insurance,  before finalising your order. Please understand that regardless of the method of despatch, whether to a destination within Australia or overseas, we accept no responsibility for loss or damage to goods which are lost or damaged in transit.  Accordingly, we suggest that insurance of goods in transit is essential.

If you have special delivery instructions or require very urgent delivery, please contact us - see our Contact page.

Duties and Taxes:

Duties and taxes may be charged to you in certain circumstances and vary by country.  Please understand that dutiesand taxes are your responsibility.  If you are unsure as to whether duties and taxes will apply to items delivered to your country, visit the World Customs Organisation at www.wcoomd.org


Terms of Sale (not applicable to trade orders):

Our refund policy (for retail buyers) is quite simple - we will refund monies paid (less freight costs) on merchandise returned within seven working days provided we are notified within three working days of delivery of your intention to return merchandise and, the merchandise is received in the same condition in which we forwarded it to you.  This policy does not apply to fountain pens which you have filled.  

PLEASE NOTE - We dip test (but do not fill) each new fountain pen we ship, to ensure it writes correctly.  If you require your pen to be delivered uninked, please advise us at the time of ordering.  See our Notes for vintage pen buyers.

Vintage and second-hand items have been restored and serviced and are shipped in working order unless otherwise noted in the description.  Unless otherwise noted, all prices are expressed in Australian dollars and do not include GST. GST is only applicable to Australian residents.

From time to time, manufacturer's increases and currency fluctuations cause advertised prices to change.  Whilst we endeavour to reflect price changes on this site, we reserve the right to amend advertised prices due to circumstances beyond our control.  Where prices have changed from those advertised on this site, we will advise you before accepting your order.

And please,

Always feel free to contact us with any queries or questions you may have.  We are happy to help if we can.



Copyright 2017 - The Pensmith